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Meta Introduces "Flexible Media", Converting with Content, and Harry’s Storytelling Win

May 29 - Edition #36

May 29, 2025 - Edition #36

What we’re digging into this week:

  • 📺 Meta’s "Flexible Media" Gains Traction

  • 📣 Creating Content for Every Funnel Stage

  • 🪒 How Referrals Fueled Harry’s Shaving Brand

  • ⚡️ Quick Hits: X's Block Update, Meta Extended Political Ad Restrictions, and Snapchat Enhanced Brand Safety

Meta’s “Flexible Media” Ad Option Gains Traction, Early Results Promising

Image Source: Medium

Meta's innovative "Flexible Media" ad option, first introduced as part of its push towards response-driven ad delivery, is reportedly gaining traction among advertisers.

Early data suggests the feature is delivering on its promise of enhanced ad performance through personalized creative variations.

Driving Engagement with Dynamic Creative

Building upon Meta's suite of automated Advantage+ tools, Flexible Media empowers advertisers to upload a diverse range of image assets.

Meta's advanced algorithms then dynamically select and serve the most relevant image to individual users across different ad types and placement groups.

This intelligent delivery aims to resonate more effectively with user preferences, ultimately boosting engagement and conversion rates.

How It Works

With Flexible Media, advertisers give Meta's system permission to use different images for different ad types and placement groups, as it determines will improve performance.

"We'll deliver the media you choose for placement groups across placements when it's likely to improve performance."

This differs from the existing "Flexible Ads" option, which allows advertisers to submit 10 images for an ad, with Meta's system then selecting which images to show to each user.

Early Adoption Shows Significant Performance Gains

Initial data from a Meta-conducted study involving over 500 advertisers who adopted Flexible Media for at least one campaign has revealed impressive results:

  • Average Click-Through Rate (CTR) Increased by 18%: Campaigns utilizing Flexible Media saw an average increase of 18% in their click-through rates compared to those using standard single-image or the original "Flexible Ads" option. This indicates that the dynamically served creative is more effective at capturing user attention.

  • Conversion Rates Improved by 12%: Advertisers leveraging Flexible Media experienced an average lift of 12% in their conversion rates. This suggests that the more personalized ad experiences are not only driving clicks but also leading to more desired actions, such as purchases or sign-ups.

  • Cost Per Acquisition (CPA) Reduced by 8%: By optimizing ad delivery with tailored visuals, Flexible Media helped advertisers reduce their average cost per acquisition by 8%. This demonstrates the efficiency gains achieved through automated creative optimization.

  • Engagement Rates Saw a 15% Uplift: Beyond clicks and conversions, overall engagement, measured through metrics like likes, shares, and comments, increased by an average of 15% for ads using Flexible Media. This highlights the ability of the feature to create more resonant and interactive ad experiences.

A Simple Guide to Content That Sells

Image Source: Chevron Editing

Understanding your buyer's journey is crucial for content success. Let's break down how to create the right content for each stage of your marketing funnel.

Awareness Stage Content

Start with content that educates and builds trust:

  • Write blog posts that solve common problems your audience faces.

  • Share simple, useful tips through social media carousels.

  • Create YouTube videos that explain important industry concepts clearly.

  • Design Pinterest infographics that visually share helpful statistics.

  • Use Instagram Stories to show how you address real customer challenges.

Focus on providing clear, practical information that your audience can actually use.

Consideration Stage Content

Help prospects weigh their options with:

  • Product comparison guides that explain differences clearly.

  • Behind-the-scenes content that shows how your process works.

  • Real customer success stories that prove your solution works.

  • Expert interviews on YouTube to provide valuable insights.

  • Instagram Reels that highlight key product features in action.

  • Live Q&A sessions to answer common questions directly.

Give your audience the tools they need to make an informed decision.

Decision Stage Content

Offer free trials, consultations, and testimonial videos to build trust. Use limited-time promotions and pricing comparisons to simplify decisions, and product demos to show off your solution in action.

These tactics create clarity, confidence, and urgency, helping prospects take the final step.

Pro Tips for Better Results

  • Keep Content Bite-Sized – Share short, easy-to-digest pieces for quick engagement.

  • Explain with Visuals – Use images or graphics to simplify complex ideas.

  • Solve Specific Problems – Focus each piece on addressing one clear issue.

  • Add Calls-to-Action – Guide readers with direct and actionable next steps.

  • Stay Consistent – Align tone, visuals, and messaging across all platforms.

  • Test Formats – Experiment with styles to discover what connects best with your audience.

Remember, the best content strategy is all about giving people the info they need, exactly when they need it. Take the time to understand their journey, then create content that feels like a natural next step toward saying "yes."

The Power of Storytelling in Harry’s Razor-Sharp Rise

Image Source: Boots.com

Harry’s grew from a small startup into a global shaving brand bringing in over $200 million a year. Their success comes from emotionally-driven stories that resonate with customers and a referral program so effective it spread like wildfire.

Crafting a Compelling Brand Narrative

Harry’s marketing draws on two timeless storylines that deeply connect with their audience:

  1. The Welcomed Prophet: Positioning themselves as the solution to overpriced razor blades, Harry's reinforces what customers already believe. "People know razor blades are expensive," says co-CEO Jeff Raider. "Good marketing is saying things that confirm what they already believe."

  2. The Scrappy Underdog: As a newcomer battling industry giant Gillette, Harry's embraced the role of the relatable underdog. This narrative, woven consistently through their marketing, invites customers to emotionally invest in the brand and root for their success.

Engineering Virality Through Referrals

Even before launching, Harry's built a fully automated referral system that launched their email list from 12 to 100,000 in a single week. The process was simple yet brilliant:

  1. Employees reached out directly to their networks to promote the launch.

  2. A pre-launch landing page collected visitor emails for early access.

  3. Users who opted in earned free products by referring friends, with bigger rewards for more referrals.

  4. Automated software ensured email verification and eliminated fraudulent entries.

The results were staggering - 77% of sign-ups came from referrals, with 20,000 people referring around 65,000 friends.

As Raider explains, "The idea was built around our belief that the most powerful way to be introduced was through a credible referral. We focused on building a campaign that helped people spread the word."

Harry’s made referrals feel like a fun, social game with awesome rewards, sparking buzz and building a huge list of targeted leads before they even launched.

Four years later, referrals still drive a significant portion of their traffic, with 220,000 sessions in a single quarter. It's a testament to the lasting power of a well-crafted referral system.

Retention Marketing: The "Secret" Weapon for Ecommerce Growth

While acquiring new customers is important, focusing solely on them can be expensive. A focus on retention marketing reduces organizational customer acquisition cost and skyrockets lifetime value. Here's why retention marketing should be your top priority:

1. Cost-effective: Customer retention strategies cost 5-25 times less than acquiring new ones. You've already nurtured new customers through the sales funnel; retention keeps them engaged and ready to buy again.

2. Boost Your Bottom Line: A mere 5% increase in customer retention can translate to a whopping 25-95% profit increase. Satisfied customers are more likely to return for more, boosting profitability.

3. Revenue on Autopilot: Surveys reveal that 61% of businesses generate over half their revenue from repeat customers. Loyal customers become a reliable source of income, fueling your business growth.

4. Higher Average Order Value (AOV): Repeat customers spend 67% more than newbies. They trust your brand and are more open to trying new products, leading to more significant sales for you.

5. Free Marketing: Loyal customers are your biggest brand ambassadors. They rave to friends and family, influencing buying decisions. Studies show that 90% of people trust recommendations from friends.

Despite these benefits, many businesses struggle with retention. They have the data and understand the market, yet fail to connect with their customers truly. Is that your case? Book a free strategic call and see how you can improve client retention and increase revenue.

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